Customer Rights

Dear Customers,

You may submit your complaint and obtain related information or familiarize yourself with the internal rules for complaint handling through the following channels:

• by calling (+374 11) 27 00 00

• by emailing info@kamurj.am

• in person at the Head Office or any Branch

• by mail to the Head Office of “KAMURJ” UCO CJSC:

• 11 Kalents St., Yerevan 0033, Republic of Armenia

• Branches

The “Procedure for Receiving and Reviewing Customer Complaints” of “KAMURJ” UCO CJSC is available in the attached documents: “Procedure for Receiving and Reviewing Customer Complaints”, “Complaint Submission Form for Property-Related Claims”, and “Complaint Submission Form for Non-Property Claims”.

Upon request, the Company will provide you with the internal rules governing the complaint handling and review process.

Please also be informed that your rights may be protected both through judicial procedures and through the Financial System Mediator after submitting a complaint.